If a product includes free shipping or if you’re eligible for a free shipping voucher, it will be clearly mentioned on the product page or during checkout.
In case you don
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Everything you need to know about the product and billing.
Once your order is shipped, you’ll receive a tracking number via WhatsApp or SMS.
You can track your parcel anytime using this link:
🔗 https://www.leopardscourier.com/tracking
For updates, please make sure you’ve saved our number and enabled WhatsApp notifications.
If your order hasn’t been processed or shipped yet, you can cancel or update it by sending us your order number on WhatsApp.
If the order has already been dispatched, changes can still be made, but delivery charges will apply. Once we receive the product back in its original condition, we’ll process the requested changes.
Your order may be canceled due to one of the following reasons:
The item was out of stock
Invalid or incomplete shipping details
No response from customer for order confirmation
System or listing error
If your order is canceled, you won’t be charged. We’ll notify you via WhatsApp if cancellation occurs or if we need more information to proceed.
We’re sorry for the inconvenience. Sometimes, orders may arrive in multiple parcels or an item might be mistakenly missed during packing.
Please send us a message on WhatsApp with your order number and details of the missing item. We’ll investigate and arrange a quick resolution.
If there’s any issue with your order — such as receiving the wrong item, damaged product, or something missing — please contact us on WhatsApp within 24 hours of delivery.
Send us your order number along with unboxing video or photo proof, and we’ll resolve the issue as soon as possible.
We don’t include printed return labels in the package.
If you need to return a product, please contact us on WhatsApp within 24 hours of delivery with your order number and an unboxing video or clear photo proof.
If your return reason is valid, our team will verify the issue and send you the return label or instructions accordingly.
Go to the login page and click on “Forgot Password?”
Enter your registered email address, and we’ll send you a link to reset your password instantly.
If you’re already logged into your account on our website:
Go to My Account.
Click on Account Details.
Enter your current password and then your new password.
Click Save Changes to update.
If you wish to delete or deactivate your account with us:
Go to My Account and log in.
Click on Account Details or Support.
Contact our support team via WhatsApp or the Help Center form to request account cancellation.
Once confirmed, your account and saved information will be permanently deleted within 24–48 hours.
Once we receive the returned product in its original condition, please allow 3 to 5 working days for us to process your refund.
You will be notified via WhatsApp or email once the refund has been issued.
If you receive a wrong, damaged, or defective item, please contact us on WhatsApp within 24 hours with an unboxing video as proof.
If your reason is valid, our team will provide you with a return label and guide you through the return process.
If you receive a wrong, damaged, or defective product, you must contact us within 24 hours with an unboxing video as proof.
We will review your request and, if valid, arrange for an exchange or return.
Products must be unused and in original condition. No returns will be accepted after 3 days of delivery.
If your order has not yet been processed or dispatched, you can contact our support team to update the delivery address.
However, once the order has been dispatched, the address cannot be changed. In such cases, you can request order cancellation, and after the parcel is returned in its original condition, we’ll assist you in placing a new order with the correct address. Delivery charges may apply for the second shipment.
If your order hasn’t arrived by the expected delivery date, please track your parcel here: Leopards Tracking.
If it’s been more than 7 days since placing your order and you still haven’t received it, even after tracking shows no clear update, please contact our support team. We’ll follow up with the courier and make sure your issue is resolved as soon as possible.
Yes! You can use our Postcode Checker on the website to instantly find out if we deliver to your area.
Once your return is received and approved, we initiate the refund process. Payments are usually made within 7 working days via your original payment method.
If you’re selling with us or offering a service, payouts are processed after order confirmation or service completion, depending on the agreement, and typically reflect in your account within 5–7 business days.
If you face any delays, feel free to contact our support team for assistance.
We offer multiple convenient payment methods to make your shopping experience smooth:
Pay on Delivery (COD)
Bank Transfer
Debit / Credit Cards (Visa, MasterCard)
EasyPaisa & JazzCash
If you face any issue while making a payment, our support team is always here to help!
You received a notification because of an update regarding your order, account activity, promotional offer, or important announcement.
If you’re unsure why you received it, feel free to contact our support team — we’ll be happy to clarify!
For more information, you can visit our Help Center, check our FAQs, or contact our Customer Support Team directly.
We’re always here to assist you with any questions or concerns you may have about orders, returns, payments, or anything else.
We currently operate exclusively online and do not have any physical store locations.
All our products and services are available through our website, and our support team is always ready to assist you online.
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